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Gas fees Minting Royalties MetaMask Bids Verification

Browse Topics

Everything you need to get started and go further

Wallet & Payments
Connecting wallets, gas fees, payment methods, and transaction issues.
Minting NFTs
Creating, minting, and managing your NFT collections and metadata.
Buying & Bidding
Fixed-price purchases, live auctions, and outbid notifications.
Collections
Setting up, curating, and growing your artist collection pages.
Account & Profile
Profile setup, verification, notifications, and account security.
Selling & Listings
Listing NFTs, pricing strategies, Dutch auctions, and fees.

Popular Articles

Most-read guides from our community

How to connect MetaMask to Apex Muse
Understanding gas fees and how to reduce them
Minting your first NFT: a step-by-step guide
How to set up royalties on your collection
Auction vs fixed price: which should you use?
How platform fees work on secondary sales

Frequently Asked Questions

Quick answers to our most common questions

What blockchain does Apex Muse use?
Apex Muse is built on Ethereum and supports Layer-2 networks including Polygon and Arbitrum for lower gas fees and faster transactions.
How do I get paid for my NFT sales?
Proceeds are sent directly to your connected wallet after each sale. There is no withdrawal step — you receive funds instantly upon sale confirmation.
What are the platform fees?
Apex Muse charges a 2.5% service fee on all primary sales. Secondary royalties are set by the creator at mint time, up to a maximum of 10%.
Can I sell physical items alongside NFTs?
Yes — through our Unlockable Content feature you can attach physical redemption codes, shipping details, or any file to an NFT that only the buyer can access after purchase.
What wallets are supported?
We support MetaMask, Coinbase Wallet, WalletConnect (covering 200+ mobile wallets), and Ledger hardware wallets via MetaMask.
How long does minting take?
Lazy minting is instant and free — the NFT is minted on-chain only when someone purchases it. Standard on-chain minting confirms in 15–60 seconds depending on network traffic.

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